Privacy Policy
Last updated: April 16, 2025
1. Introduction
RelayXplore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, API, SDK, and services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Request customer support
- Participate in surveys or promotions
The personal information we collect may include:
- Name
- Email address
- Billing information
- Company information
- Blockchain wallet addresses
2.2 Usage Information
We automatically collect certain information when you use the Service, including:
- IP address
- Browser type
- Operating system
- Pages visited
- Time and date of your visit
- Time spent on pages
- API usage statistics
- Transaction data
2.3 Blockchain Information
When you use our Service to send transactions, we collect blockchain-related information, including:
- Transaction hashes
- Contract addresses
- Gas usage
- Network information
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities in connection with the Service
- Detect, prevent, and address technical issues
- Develop new products and services
4. How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your information for any other purpose with your consent.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Google Analytics
We use Google Analytics to help us understand how our visitors use the site. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.
We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser or by using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access the personal information we have about you
- The right to request that we correct or update your personal information
- The right to request that we delete your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us at [email protected].
8. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].